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FAQs

  1. How safe is my credit card when I submit it to your store?
  2. Will you sell my email address to others?
  3. Where are you located?
  4. What shipping method(s) do you use?
  5. To what destinations do you ship?
  6. Can you tell me what you charge for shipping?
  7. When can I expect delivery?
  8. Do you take international orders?
  9. What if the products I ordered are out of stock?
  10. Can I get a refund if I change my mind?
  11. Hey! You sent me the wrong item! Now what?
  12. My order arrived and it's damaged! What are you going to do about it?

How safe is my credit card when I submit it to your store?

Your credit card information is secure on our server because we have taken many

precautions to protect your transactions. Our servers are equipped with industry

standard SSL (Secure Sockets Layer) encryption for the connection between

your browser and sensitive areas of our site. When entering these sensitive

areas, you may see a pop-up window with a warning. Continuing here means

that you will enter the checkout and information area, which is the safest,

most secure area of our Web site. You will also be assured of safe transactions

when you see the padlock or key at the bottom of your browser.

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Will you sell my email address to others?

No! At FilterSolution.com, all of your personal information is kept private,

period. We do not rent, sell or share your personal data for marketing or

direct mail purposes, and will not do so, ever! If you join the email list on

this site or send information through any of the forms found on this site

(such as the order form), you may be contacted occasionally regarding

any developments that might benefit you in the future (e.g., newsletters,

announcements and updates). If you do not wish to receive correspondence

from us, such as email or postcards, just let us know. We'll remove your

name from our contact list immediately.

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Where are you located?

Morgan City, Louisiana. Thanks for asking.

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What shipping method(s) do you use?

We ship FedEx Home Delivery for residential addresses,

and FedEx Ground for business addresses. Most shipments

to Hawaii and Alaska are shipped USPS. Overnight and

2-day Express delivery is available, and shipped the same

day if ordered by 2:00 pm Central Time. If you prefer another

shipping method, please contact us when you order.

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To what destinations do you ship?

We ship to all continental United States via

FedEx Ground / FedEx Home Delivery; Alaska, Hawaii,

U.S. territories and APO address via USPS. FedEx Home

Delivery shipments do not require a signature.

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Can you tell me what you charge for shipping?

Nearly all of our product prices include shipping, so there's no

extra charge for regular ground shipping within the United States.

There are extra charges for Overnight and 2-day Express delivery.

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When can I expect delivery?

Most in-stock items are processed and shipped within 2 business days for

 orders placed online. Most orders by phone, fax, or mail are processed

within 3 business days. Overnight and 2-day Express delivery is available,

and shipped the same day if ordered by 2:00 pm Central Time. An email

confirmation will be sent to you when your order ships that includes the

FedEx tracking number. Please be aware, that for reasons beyond our control,

some email messages occasionally do not reach our customers (AOL

accounts give us the most trouble). If you have not heard from us within

10 days of placing your order, email us at ship@filtersolution.com

for the status of your order.

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Do you take international orders?

Currently we only ship to the United States, U.S. territories,

APO and FPO addresses. Shipments to Hawaii, Alaska,

APO and FPO addresses are shipped via USPS.

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What if the products I ordered are out of stock?

If an item you ordered is on backorder, the rest of your order will be

shipped and you will be notified of the backorder via email. At this

point you will be given the option to wait for the item or to cancel

the backorder. Once the backorder arrives in our store we will

ship it to you at no additional shipping charge. Most items at

filtersolution.com are in stock but occasionally we sell out of

an item before we receive a re-order.

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Can I get a refund if I change my mind?

Yes! We offer a 90-day, no-questions-asked, money-back guarantee.

To our knowledge, none of our competitors offer such a generous

return policy. For any reason you are unhappy with your purchase,

simply fill out the Return/Exchange form on the reverse side of your

invoice, and return it pre-paid to us. We strongly suggest that you

insure the return package. We will notify you either via e-mail or

snail mail of your refund once we have received and processed

the returned item. Please note that we can refund shipping costs

only if the return is a result of our error.

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Hey! You sent me the wrong item! Now what?

Though we strive for 100% error-free order processing, occasionally

we do slip up. Should there be an error with your order, contact us

immediately by email at ship@filtersolution.com ,or call us toll free

at 1-866-385-2098. We'll ship out the corrected order immediately

(provided it's in stock), and arrange for the erroneous shipment to be

picked up from your front door by a FedEx driver.

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My order arrived and it's damaged! What are you going to do about it?

It's our policy to replace damaged shipments immediately (again,

provided it's in stock). We ask that you retain the damaged shipment

for 30 days while we file a damage claim with FedEx, in the event

they would need to inspect the package.

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